I am familiar with a number of businesses that are closed on Sunday, including two examples that are extremely successful: R.C. Willey and Chick-fil-A. What is most interesting about both businesses is the fact that they appear to use their Sunday policy as a competitive strength rather than an impediment that must be remedied. Behind the success of both businesses are important psychological tendencies that, over a long period of time, have expanded competitive moats.
Let’s take a brief look at the characteristics of each business and then try to draw some lessons from their success despite a policy of remaining closed on an important day of the week.