While the 80/20 rule — or “law of the vital few” — may be valuable in business and economics, it shouldn’t apply to service in The Church of Jesus Christ of Latter-day Saints. Our lay ministry is truly astonishing in this day and age where everyone — from the bishop to choir director to toilet scrubber — is a volunteer, making each service provider truly vital regardless of their age or skill set.
The key, then, is to ensure every member of the congregation is appreciated and contributing in his or her own small way.